The customer can book rail tickets on a Call using the Credit/ Debit Card. The Process:
  1. The customer calls our 24*7 helpline number-139
  2. IVR offers various service options
  3. Customer presses menu button 5 on the phone
  4. The call is directed towards an agent
  5. The agent retrieves the passenger and journey details information.
  6. Post details confirmation, the agent transfers the call to PCIDSS certified IVR wherein the customer punches in the Credit/ Debit Card number, CVV Number, Expiry Date and OTP.
  7. On successful transaction, the agent confirms the booked ticket information to the customer.
  8. Ticket is delivered on customer's E-mail ID.
Book Rail Ticket
Book Rail Ticket on Railway Enquiry 139
Highly Secure PCI DSS Certified IVR
Payment Gateway
Instant Ticket Delivery on Email
Dedicated Agent Assistance All Major Debit/Credit Cards Accepted
To Book a Rail Ticket, Dial 139 and Press Option 5
To Download SMS139 Based Ticket Booking Mobile App, CLICK HERE
* Not available between 8am -12pm and 11:30pm to 12:30am